Shipping Policy
Last updated: April 15, 2026
At OttO, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for more details.
Delivery Time
Orders are typically delivered within 3–5 business days from confirmation.
Delivery times may vary depending on your location and external factors beyond our control.
Shipping Fees
Shipping fees, if applicable, will be clearly displayed at checkout or confirmed with you before delivery.
Order Processing
Orders are processed after confirmation. You may be contacted to verify your order details before shipping.
Failure to confirm or respond to verification requests may result in delays or cancellation of the order.
Delivery Notes
Please ensure that your shipping information is accurate to avoid delays, additional shipping fees, or courier penalties.
OttO is not responsible for delays caused by incorrect details, courier issues, or unforeseen circumstances.
Important Notes
In cases where incorrect or incomplete information is provided by the customer (including but not limited to address, contact number, or delivery details), any resulting delays, failed deliveries, return-to-sender charges, or additional shipment costs will be borne by the customer.
• Orders cannot be opened or inspected at the door.
• You may accept or refuse the order in full.
• Partial returns at delivery are not allowed.
In Case of Defective or Incorrect Items Only
If you received a defective item or incorrect product that does not match your order (wrong size, color, or style), we will cover the full return or exchange shipping costs.