• Local delivery typically takes 3–5 business days from order confirmation, depending on your location.
• Business days are Saturday to Thursday, excluding public holidays.

Orders cannot be modified once placed. However, cancellations are allowed for Cash on Delivery orders only within 2 hours of placing the order. After this period, or once the order is processed, cancellation is no longer possible.

• Orders cannot be opened or inspected at the door.
• You may accept or refuse the order in full.
• Partial returns at delivery are not allowed.

• You can exchange your item within 5 days of delivery, provided it is unused, in original condition, and with tags attached.
• Exchanges are subject to product availability.

• Returns are accepted within 3 days of receiving your order (Requests must be submitted)
• Items must be unworn, unwashed, and in original packaging, and with all tags attached
• Refunds are processed within up to 7 business days after the item passes inspection and quality checks.
• Refunds will be issued using the same payment method originally used for the purchase.

For complete details, please review our Return & Exchange Policy on our website.

• Defective items or an incorrect product that does not match your order (wrong size, color, or style) → we cover shipping in full.
• Other returns (size change, color change, personal preference) → return shipping fee paid by the customer.

• Customer information collected for orders, returns, or UGC submissions is used solely to process requests and provide order updates.
• We respect your privacy and do not share personal data with any third party without your consent.

You can contact us:

• WhatsApp: +201094420294
• Email: support@ottoegy.com

We’re happy to assist you. Your thoughts and ideas help us improve and serve you better. Please feel free to share your feedback with us.